At Pickup Laundry, we strive to provide exceptional service and customer satisfaction with every laundry order. Our refund policy is designed to be fair and transparent, ensuring that you are informed about your rights and responsibilities when using our services.

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1. Refund Eligibility:

Refunds may be considered under the following circumstances:

• Service Failure: If Pickup Laundry fails to pick up or deliver your laundry within the agreed-upon timeframe without prior notice.

• Quality Issues: If there are significant issues with the quality of cleaning or handling of your laundry, such as stains not properly removed, damage to clothing beyond reasonable wear and tear, or items lost during the service.

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2. Refund Process:

• Notification: To request a refund, please get in touch with Pickup Laundry customer service within 24 hours of receiving your laundry delivery. You can reach us at hello@pickuplaundry.com.au.

• Evidence: Please provide specific details and, if possible, photographic evidence of the issue to facilitate our investigation.

• Resolution: We will review your refund request promptly. If your claim is validated, we will issue a refund to your original method of payment within 5-10 business days.

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3. Non-Refundable Circumstances:

• Customer Error: Refunds will not be provided if the issue arises due to incorrect information provided by the customer, such as incorrect pickup or delivery address, or special handling instructions not communicated clearly.

• Personal Preferences: Refunds will not be provided based on personal preferences regarding cleaning methods (e.g., scent preferences) unless there is a clear failure to adhere to specified preferences.

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4. Cancellation Policy:

• Cancellation by Customer: Customers may cancel their service request up to 24 hours before the scheduled pickup time without any cancellation fees. Cancellations made within 24 hours may incur a cancellation fee.

• Cancellation by Pickup Laundry: Pickup Laundry reserves the right to cancel or reschedule services due to unforeseen circumstances (e.g., weather conditions, operational issues). In such cases, we will inform you promptly and offer alternative arrangements or a full refund.

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5. Contact Us:

For any questions or concerns regarding our refund policy, please contact us at hello@pickuplaundry.com.au. We are committed to resolving any issues promptly and ensuring your satisfaction with our services.

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6. Legal Disclaimer:

Pickup Laundry reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notification to customers.

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By using Pickup Laundry's services, you acknowledge and agree to abide by the terms outlined in this refund policy.